Support · Peak District alpha
How can we help?
Trailhead is made by one person, Alex. Here are a few answers for the Peak District alpha.
A car park’s details are wrong
When the correction form launches, open the car park and choose “Suggest a correction”. Include the detail that needs changing and where you found the correct information. Alex will review it before it is published. The correction form is not available yet.
My car park isn’t listed
The alpha covers the Peak District only. When suggestions launch, you will be able to suggest a car park from the map or search, using text and a location. There will be no photo uploads.
How do status reports work?
When reporting launches, anyone can report Spaces, Filling up, Full, or Closed or blocked. Reports count as current for 2 hours. After that, the last report stays visible, marked as stale with its age. A report is a guide, not a guarantee of a space.
Can I get a tip refunded?
Tips have not launched yet. Once available, app refund requests will go through Apple. For a web tip, contact Alex using the support address below. Never send card details.
Does Trailhead work offline?
The website needs an internet connection. Saved car parks and offline maps are planned for the iOS app (when this feature launches).
Contact Alex
The support address is not available yet. Once it is confirmed, you can use it to get help with the website or app.
Support and privacy contact address: to be confirmed.
Please include the car park or screen, what happened and what you expected. For an app problem, include your phone model and iOS version. Do not send passwords or payment details.
Seller and data controller name: to be confirmed.
Read the draft privacy policy